Shipping & Returns
Shipping Policy
Turnaround
All orders are shipped within 72 hours Monday – Friday 9 am – 5:30pm.
Carriers
We use the following carriers to deliver our orders:
- USPS
- UPS
- FedEx
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.
Returns, Refunds, And Exchange Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email elazenby@nbna.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
National Black Nurses Association
Returns Department Tracking/Order #
8630 Fenton Street, Suite 910
Silver Spring, MD 20910
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned. These include software. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Payment Policy
Accepted Methods of Payment:
- Credit Card (Visa, Master Card)
- Check/Money Order
- Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address for Check/Money Order
National Black Nurses Association
Returns Department Tracking/Order #
8630 Fenton Street, Suite 910
Silver Spring, MD 20910
